- Location: Stow Maries / South Woodham Ferrers
- Contract Type: Full time (Mon – Fri 9am to 5pm) or Part Time (Mon – Fri 9:30 – 3pm), Permanent, Office Based
- Salary will be pro-rata depending on hours worked
At Multipipe, we relate our success directly to the strength of our team and the service they deliver to our customers. To continue operating at our high standards, we’re seeking an experienced Sales Order Processor to join us. If you’re looking for a role that fits around your life this could be it!
This permanent position is well suited to a methodical individual with a high level of accuracy looking for a new challenge. You’ll need to be an independent thinker and able to proactively solve problems to ensure you make the role your own. The Sales Order Processor will need to be comfortable using multiple systems. Full training will be given so it’s essential that you’re happy to learn new skills.
The Sales Order Processor will actively communicate with customers to ensure accurate processing of orders and advise delivery schedules.
Sales Order Processor Job Duties:
· Order Processing & Customer Care
o Customer centric desire to deliver excellent service –liaise with customers on daily basis & continue the excellent customer service delivered by sales team
o Taking customer orders by phone, email & web
o Accurately processing customer sales orders and creating picking lists/dispatch notes, and action any stock shortfalls on customer orders
o Price checking, resolving invoice queries
o Communicate any changes in the order or delivery date to relevant parties
o Provide customer product support
o Demanding excellence from our supply chain and carriers
o Checking Pallex, DPD courier outbound deliveries daily
o Administration of EU shipments via import agent
o Arranging 3rd party logistics/shipments from Belgium for pre-insulated pipes
· Supporting the sales team in the production of Key Performance Indicator (KPI) Reporting
o Processing daily numbers + daily invoices
o Populating all daily dispatch on dispatch log
o Updating and cascading end of day KPI report
Sales Order Processor Qualifications:
Highly Organised; Understanding of Stock Management Systems; Ability to Manage Time and Workload Effectively; Excellent Communication Skills, Both Written and Verbal; Ability to Work in a Team Environment; Strong Attention to Detail; High levels of honesty, integrity and professionalism; Positive attitude; Confident, resourceful and self-motivated; Analytical and reasoning abilities.
Expected start date: ASAP
Job Types: Full-time, Part-time, Permanent
Pay: From £19,000.00 per year