Flexible UK Delivery & Collection Available Multipipe is an innovative, fast-growing company & our enthusiastic team love helping our trade customers find the best solution for their plumbing projects.
People are incredibly important at Multipipe and you’ll join a happy, collaborative group dedicated to supporting each other and our customers.
You’ll get a full induction programme followed by the opportunity to advance your career with ongoing coaching and training.
There’s plenty of opportunities to shine at Multipipe & you’ll receive recognition for outstanding contributions.
Our salaries recognise your skills and experience and you’ll also get a great holiday allowance plus paid bank holidays.
Our combined warehouse and office offers a comfortable place to work.
Our beautiful rural location is easy to get to and we’ve got plenty of free, safe parking.
We’re open, honest, trustworthy and fair.
We strive to provide excellent, high-quality products and our team embrace their responsibilities & enjoy providing effective solutions to push the company upwards.
We know a great team always pulls together & includes people with different ideas, strengths, interests and cultural backgrounds.
We’re more than just a product supplier – our offer adds genuine, tangible value to every client.
Our team are encouraged to share ideas to drive constant improvement. Our fair and friendly culture thrives on a ‘train don’t blame’ ethos
At Multipipe, we relate our success directly to the strength of our team and the service they deliver to our customers. To continue operating at our high standards, we’re seeking an experienced Sales Order Processor to join us. If you’re looking for a role that fits around your life this could be it!
This permanent position is well suited to a methodical individual with a high level of accuracy looking for a new challenge. You’ll need to be an independent thinker and able to proactively solve problems to ensure you make the role your own. The Sales Order Processor will need to be comfortable using multiple systems. Full training will be given so it’s essential that you’re happy to learn new skills.
The Sales Order Processor will actively communicate with customers to ensure accurate processing of orders and advise delivery schedules.
Sales Order Processor Job Duties:
· Order Processing & Customer Care
o Customer centric desire to deliver excellent service –liaise with customers on daily basis & continue the excellent customer service delivered by sales team
o Taking customer orders by phone, email & web
o Accurately processing customer sales orders and creating picking lists/dispatch notes, and action any stock shortfalls on customer orders
o Price checking, resolving invoice queries
o Communicate any changes in the order or delivery date to relevant parties
o Provide customer product support
o Demanding excellence from our supply chain and carriers
o Checking Pallex, DPD courier outbound deliveries daily
o Administration of EU shipments via import agent
o Arranging 3rd party logistics/shipments from Belgium for pre-insulated pipes
· Supporting the sales team in the production of Key Performance Indicator (KPI) Reporting
o Processing daily numbers + daily invoices
o Populating all daily dispatch on dispatch log
o Updating and cascading end of day KPI report
Sales Order Processor Qualifications:
Highly Organised; Understanding of Stock Management Systems; Ability to Manage Time and Workload Effectively; Excellent Communication Skills, Both Written and Verbal; Ability to Work in a Team Environment; Strong Attention to Detail; High levels of honesty, integrity and professionalism; Positive attitude; Confident, resourceful and self-motivated; Analytical and reasoning abilities.
Expected start date: ASAP
Job Types: Full-time, Part-time, Permanent
Pay: From £19,000.00 per year
As the Multipipe marketing apprentice, you will learn how to deliver on & offline marketing campaigns to our existing and target customers.
This role will be expected to complete further training with The Lightbulb relating to the creation of marketing content. The course will also help develop transferable communication, presentation, and teamwork skills, quickly building the confidence to work successfully with external and internal customers.
You will work closely with the Head of Marketing to help them deliver industry-leading content in an end user-friendly way. You will be encouraged to keep up to date with the latest marketing, analytics and SEO updates to help broaden your knowledge.
As you expand your knowledge we’ll encourage you to get involved with producing content and reports for customer campaigns across multiple platforms, including, but not limited to, Social Ads, Google Ads and Mailchimp. As you grow your knowledge with all these platforms and business areas, there will be opportunities to shape our strategy and optimise our customer campaigns.
About you
We know that sometimes people can be put off applying for a job if they think they can’t tick every box. But we realise the ‘perfect candidate’ doesn’t exist. Perhaps you’ve already created social profiles of your own or generated content, if so we’d love to see what you’ve done if you’re happy to share! Being able to demonstrate a real interest in marketing and social media is important to us.
If you’re excited about working for us and can do most of what we are looking for, go ahead and apply.
We’re ideally looking for someone with the below:
Do you have a Customer Service, Sales, Account Management or similar background? Are you looking to develop your skills and career in a sales account handler role?
In this role, you will be responsible for reading and interpreting architect plans to generate quotes and offer system advice to key accounts. In addition, the team will provide full training on the in-house software for an enthusiastic candidate who is looking to develop their career.
This role would ideally suit an individual with experience in underfloor heating systems or from a trade counter/merchant background looking to develop their career in a new direction.
The Role:
The Person:
Flexible UK Delivery & Collection Available 
